This policy explains how we deliver physical or digital assets such as printed materials, ID cards, or authentication tools to our registered retailers.
If you have ordered physical items (e.g., fingerprint scanners, printers, ID cards), shipping will be initiated within 2-5 business days.
Shipping costs, if applicable, will be displayed at checkout. Some items may qualify for free delivery under specific packages.
All digital services (e.g., e-KYC, PAN generation, RC download) are instantly delivered via your retailer dashboard.
We are not responsible for courier delays, natural disasters, or government system outages affecting service timelines.
Tracking details will be provided for all shipped items, where applicable.
Policy Last Updated: July 22, 2025